Frequently Asked Questions

Q: What Are Your Hours?

A: We are open online 24/7.

 

Q: What is Your Return Policy?

A: We do not offer returns. We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. Reference our return policy page for further details to complete an exchange.

 

Q: How Long Will It Take To Receive My Order?

A: Orders will be shipped 5-8 business days from the day the order was placed. Reference shipping times at checkout for an expected delivery date.

 

Q: How Do I Contact Customer Support?

A: Customer support can be reached via email at, info@alexismeltscandleco.com.